"From the first phone call to the final walkthrough, everything was smooth and professional. The team made sure we understood every step and the finished pond exceeded our expectations."
Kent Bily
Our Process
A process designed around you
A simple, stress-free path from first idea to the water feature you will enjoy for years.
Our promise
You can count on us
We love this work, and we want the experience to feel as good as the result. Working with us means your ideas are heard and put into action. Our approach comes down to clear communication and quality at every step, so everything you need to bring your project to life sits in one place.
How it works
Seven easy steps to your outdoor retreat
01
Get in touch
Reach out through our form with as many details as you can share. The more we know, the better we can help.
01
Get in touch
Reach out through our form with as many details as you can share. The more we know, the better we can help.
02
On-site consultation
We visit, talk through ideas and timeline, and prepare a cost estimate. We also draft the contract, which includes one third of the payment to reserve your build.
02
On-site consultation
We visit, talk through ideas and timeline, and prepare a cost estimate. We also draft the contract, which includes one third of the payment to reserve your build.
03
We build it
Once we are aligned, the crew gets to work bringing your design to life.
03
We build it
Once we are aligned, the crew gets to work bringing your design to life.
04
Post-job walkthrough
When the build is finished, we walk the project with you to make sure every detail is right.
04
Post-job walkthrough
When the build is finished, we walk the project with you to make sure every detail is right.
05
Enjoy your water feature
We pack up and hand over your newly transformed outdoor space.
05
Enjoy your water feature
We pack up and hand over your newly transformed outdoor space.
06
Follow-up
We check back in about two weeks later to see how you and your water feature are doing.
06
Follow-up
We check back in about two weeks later to see how you and your water feature are doing.
07
One-year guarantee
Our workmanship is guaranteed for a full year. If anything comes up in that time, just call.
07
One-year guarantee
Our workmanship is guaranteed for a full year. If anything comes up in that time, just call.
Every build is backed by a one-year workmanship guarantee. If something is not right, we make it right.
Reviews
Happy customers are the proof
"I was nervous about such a big project, but Just Add Water made it feel easy. They communicated well, showed up on time, and the quality of the work speaks for itself."
Debra Salowitz
"The process was straightforward and stress-free. We always knew what was happening next, and they followed up after the build to make sure everything was perfect. Highly recommend."
Kasi Koehler