Privacy Policy

Just Add Water ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website or contact us, how we use that information, and the choices you have. By using our website you agree to the practices described below.

Information we collect

We collect information you provide directly to us, such as your name, address, email address, phone number, and any project details you share when you request a quote, sign up for our newsletter, or otherwise contact us. We also collect basic technical information automatically, including your IP address, browser type, device type, referring pages, and how you interact with our site through cookies and similar technologies.

How we use information

We use the information we collect to respond to your inquiries, prepare proposals and estimates, schedule visits and service work, process payments, send service reminders and occasional marketing communications, improve our website and services, and comply with our legal obligations.

Sharing your information

We do not sell your personal information. We share information only with service providers who help us operate our business, such as payment processors, scheduling tools, email delivery services, and analytics providers, and only to the extent necessary for them to perform their work for us. We may also disclose information when required by law or to protect our rights, customers, or the public.

Cookies and analytics

We use cookies and similar technologies to remember your preferences, measure site performance, and understand how visitors find and use our site. You can disable cookies in your browser settings, although some parts of the site may not work as intended without them.

Data retention

We keep personal information for as long as it is needed to provide our services, comply with our legal and accounting obligations, resolve disputes, and enforce our agreements. When information is no longer needed we delete or anonymize it.

Your choices

You may opt out of marketing emails at any time by clicking the unsubscribe link in any message or by contacting us. You may also request a copy of the personal information we hold about you, ask us to correct inaccurate information, or request deletion, subject to our legal record-keeping obligations.

Children's privacy

Our website is not directed to children under 13 and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Third-party links

Our website may link to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before sharing information with them.

Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes we will update the "last updated" date above and, where appropriate, provide additional notice.

Contact us

If you have questions about this Privacy Policy or how we handle your information, please contact us: